Contact
Contact
Call to describe your water heater problem. Having the details below ready makes the call quicker.
Phone
(760) 273-7285Calls may be recorded or automatically transcribed. See Privacy.
Service hours: Open 24/7
What to have ready
- Full service address
- Full physical street address (Cathedral City or a listed nearby town), unit number, and any gate or entry notes.
- System details
- Manufacturer, model and capacity from the outside label, and gas or electric if shown. A photo is fine.
- The problem
- No hot water, short supply, temperature swings or water around the heater — plus when it started.
- Access and authorization
- Where the heater is, how to reach it, and who can approve work: owner, tenant with permission, or management.
If you smell gas
Leave the area right away. Don't use light switches, flames or devices that might spark. Once you're somewhere safe, call SoCalGas at 1-800-427-2200, or 911 if there is immediate danger or you can't reach the utility. Spreading water near wiring: keep clear and call for help from a safe place. (Guidance based on SoCalGas safety information.)