Terms of use
This site is an independent enquiry brand. It provides general information about residential water heater problems and how to prepare a service enquiry; work is carried out by an independent provider.
Information, not instructions
Content here is general guidance for safe observation and preparation. It is not a diagnosis, and it is not instructions for repairing gas, electrical or plumbing equipment yourself.
Safety and urgent situations
If you smell gas, leave right away without using switches, flames or anything that could spark, and call 911 or your gas utility from a safe place. If water is spreading near electrical equipment, keep clear and get help from a safe place. This site does not dispatch anyone; a leak assessment is arranged only once contact and service for the address are confirmed.
Service enquiries
Any assessment, repair or replacement is subject to confirming the address, the equipment and authorization at the property. Nothing on this site is a quote, an offer of a specific appointment time, or a guarantee of permit approval or outcome.
Third-party links
Links to outside sites are provided for convenience; we're not responsible for their content.
Changes
These terms may be updated as the site changes.